Expect Transparency: We believe that you as the client should always be given the right expectations for your move, whether that’s time of delivery, milestones during transit, or advice concerning your valuables. We want you to feel completely confident in our system and experience, so you feel alleviated from the wonders of moving countries. The right expectations for the right results.
Direct Communication: You will not find any “1-800” reps or agents that need to “look-up” your file or pull up the specifics of your move. When you contract with Golden Bear, you are aligning yourself with the pros directly. That means you have our direct line, a group chat, and a combined email thread that keeps everyone on the same page. Our responses are prompt and concise, so that you have peace of mind and clarity.
Vested All the Way Through: Expect us to never cut corners. We fundamentally believe in doing it right all the way through. We train our ‘golden bears’ to always take the best approach during the packing, loading, transporting and delivery process. Your goods are never left vulnerable to theft, loss, or confiscation at some transfer warehouse or a customs dock. We are with your goods from start to finish, personally vested all the way through.